Terms

And conditions

When using this platform

Please note the following:

  1. Terminology

    For the purpose of these terms and conditions (i) the Trustee Zone website hosted at www.trustee.zone is referred to as a platform (ii) visitors are those individuals who access the platform's public pages without registering (iii) and users are those individuals who registered with the platform.

Usage is based on the following:

  1. Understanding

    By using The Trustee Zone platform, you certify that you have (i) read (ii) reviewed (iii) understood, and (iv) agreed to comply with the terms and conditions outlined at www.trustee.zone/terms. If you have not read or do not want to be bound by any of these terms and conditions, you are advised to stop using the website accordingly. The Trustee Zone platform only permits access and use to those users who have accepted these terms.

  2. Cookies

    The platform makes use of (i) first-party cookies to assist with your account security, form validation, and user preferences. It (ii) does not make use of third-party cookies to collect and sell your data on behalf of, and to, other organisations.

  3. Consent

    For users who have registered to access the Trustee Zone platform (i) Your contributions may be published on the Trustee Zone platform, submitted to Artificial intelligence (Ai) platforms, or used to train Large Language Models (LLM).

  4. Copyright:

    All content on the platform is copyrighted © 2026 Trustee Zone and its development partner research + DESIGN (Pty) Ltd. All Rights Reserved. Copying directly, or indirectly using automated web scraping tools, of this protected content for republishing or Artificial Intelligence (AI) generated imagery will lead to copyright infringement.

Accuracy of information:

  1. Draft status

    The platform is under under development and categorised as being in an Alpha or Beta state. During these states (i) information may be incorrect (ii) functionality may not be working (iii) any account that is registered, and any information that is submitted to platform, may be deleted when the platform is updated.

  2. Information submitted

    The accuracy of information submitted to the platform (i) is the responsibility of the user who submitted this information, be it (ii) in a form field, selection, or file upload. If a user falsely claims to be a trustee, owner, agent, manager, or staff-member of a section or scheme (ii) the Trustee Zone reserves the right to suspend their profile and forward their details and information supplied to local authorities.

Deletions:

  1. Permanent

    Deleting your Trustee Zone account or scheme role is (i) permanent and in doing so this may also (ii) delete all items created under your account or role. This includes tickets, comments, and other information such as documents.

  2. Rejoining

    Rejoining the Trustee Zone or a scheme role (i) is permitted and can be carried out with the (ii) same email address that was used previously.

Compliance and standards:

  1. POPAI

    By registering with the Trustee Zone platform, you certify that you have (i) read (ii) reviewed (iii) understood, and (iv) agreed to the following Protection of Personal Information Act (POPIA) conditions. The (v) legitimate purpose of processing your information is specifically to facilitate sectional-title scheme management, and such information will be (vi) retained only for achieving this sectional-title management. Your (vii) personal information will be processed and visible to other users, which may be under the (viii) contractors (ix) registry (x) profile, and/or (xi) reports sections which summarise tickets and comments. In (xii) deleting your account, the personal information in your profile will be automatically destroyed, though (xiii) your details may remain in tickets or comments, which you or other users have included. You may (xiv) request that such information be manually destroyed (Redacted) from tickets and comments, and/or from the contractors and registry sections, by contacting the Trustee Zone administrators. Although (xv) the Trustee Zone platform takes reasonable steps to safe guard your personal information, its (xvi) administrators cannot be help liable for for users that copy your personal details manually or using, for example, screen-captures and/or print outs.

  2. Standards

    The development of the Trustee Zone platform has been informed by International Organisation for Standardisation (ISO) and International Electrotechnical Commission (IEC) standards, specifically (i) 9241-210: Human-centred design for interactive systems, and (ii) 27000: Information security, cybersecurity and privacy protection.